CUSTOMER INSTALLATION GUIDE


Congratulations on signing up with CareMonkey! :)

CareMonkey is an electronic health, safety and electronic form system that automatically collects medical and emergency details and makes this important information instantly available to authorised staff via computers, smartphones and tablets so they know exactly what to do and who to call in an emergency. 

In preparation for the installation, you'll need the following information:

Profile Data

You'll be uploading a spreadsheet of people you want to collect information about. Click here to view the data required and download the sample Profile spreadsheet. 

Profile Photos
It is recommended for you to upload a photo for each profile at the time of implementation. If the photos are not available during the time of implementation, you can always refer to Step 8 of this article on how to add the photos later. If you don't have photos, the Profile Owner will be able to upload their own.

Organisation Logo

You'll upload the organisation's logo into CareMonkey. A .jpeg format is preferable. This is the logo all users will see on email correspondence that comes from the CareMonkey system.

Staff Carer Data

Staff Carer needs access to various groups of people they are responsible for. By uploading a spreadsheet of Staff Carers, the system will create a 'Carer Request' for each staff carer. Click here to view the data required and download the sample Staff Carer spreadsheet.

When you've got this data, you're ready to go...

SETTING UP CAREMONKEY

Step 1: Registration

Click here for instructions to create your account.


Step 2: Organisation Settings

A. General Settings

Click here for instructions to: 

  • Customise the email signature that will be used by the system
  • Authorise staff members to send SMS and/or create eForms

B. Upload organisation's logo

Click here for instructions.

C. Email/Notification Settings

Click the following for instructions to: 

D. Add Administrators

Organisations can have multiple administrators to help them manage the account. Click here for instructions.

E. Profile Settings

A standard profile looks like this.

Click here for instructions to:

  • Customise the labels used in the Admin Console 
  • Select or deselect default profile questions


Step 3: Add Profiles

Upload your Profile spreadsheet by following these instructions. 

Add Profiles manually by following these instructions.

Note: If you are exporting data from another system to populate the spreadsheet, you can re-run the upload regularly. The system will only import new Profiles and this will keep CareMonkey in sync with the other system.


Step 4: Remove Duplicate Profiles

Check if there are any duplicates and remove them by following these instructions.


Step 5: Import Photos

If you have them, adding a photo to the profiles makes it easier to identify the person and provides a better experience for users.  Click here for instructions to add photos. 


Step 6: Add Carers

Upload your Staff Carer spreadsheet by following these instructions.

Add Staff Carers manually by following these instructions.

Note: If you are exporting data from another system to populate the spreadsheet, you can re-run the upload regularly. The system will only import new Staff Carers and this will keep CareMonkey in sync with the other system.


Step 7: Add Groups

You may have created Groups automatically if you had them in your Profile and/or Staff Carer spreadsheets. You can also add Groups manually and assign Profiles to them by following these instructions.


Step 8: Give Carers access to Groups and eForms

Staff members are granted access to Groups so they can view the people they are responsible for. You may have assigned Staff to Groups in your spreadsheet but you can also add Staff to Groups manually by following these instructions.


Step 9: Set Administrator Notification Settings

Each Administrator should set the frequency they wish to receive email notifications regarding certain changes to data. Click here to view the options.


Step 10: 'GO LIVE' - Enabling Messaging

Note: It is HIGHLY recommended that your organisation sends out communication introducing CareMonkey to all new potential users of the system several days BEFORE going live. This way, users will be expecting an email invitation requesting sensitive data.  There are templates here that can be copied/edited that explain to your users why you are using CareMonkey and the benefits for them.
 

The CareMonkey system does not send any emails to Care Profile Owners or Staff Carers until the messaging system has been enabled.

To turn on messaging to start sending email invitations to Users follow these instructions:

  • Turn on messaging to collect Profile data from users (click Tools/Enable messaging for Profiles)
  • Turn on messaging to invite Staff Carers to create their CareMonkey account (click Tools/Enable messaging for Staff Carers)

Congratulations, you've set up CareMonkey! :)



There are many other features to explore including:

Video Tutorials and Support Help Lines 

Video Tutorials
Training videos can be found on CareMonkey Training page:  https://www.caremonkey.com/training/ 


Support

For any assistance in carrying out your implementation, please contact one of our friendly support team members at support@caremonkey.com, chat with us via our Live Chat tool (can be found on the lower right side of CareMonkey pages) or call the following numbers:

  • Australia: +61 3 8658 1424
  • New Zealand: +64 4887 1874 
  • United States: +1 650 603 0794
  • Europe: +44 800 808 5195

Did this answer your question?