Advice and answers from the CareMonkey Team

It is possible to remove and replace the profile photos that were uploaded by the administrator in a care profile. Please note that only the photos uploaded by the administrator can be removed and replaced with a new one. Photos uploaded by Care Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.) and Staff Carers (i.e., teachers, club coaches, team managers, supervisors, etc.) cannot be removed by the administrators. However, once a photo has been uploaded by an administrator for a specific profile, it will override the photos uploaded by the Care Profile Owners. 

This article discusses the following:

1. Removing the existing profile photos uploaded by the admin

     a. Deleting a profile photo for only ONE profile

     b. Deleting the profile photos of ALL profiles

2. Replacing the existing profile photos uploaded by the admin with a different one



Removing the existing profile photos uploaded by the admin

The following steps will allow the administrator to remove the existing profile photos.


Deleting a profile photo for only ONE profile

1. Click  Tools > Profile Photos .


2. Locate the correct profile and click the Delete button on the right side. For the example below, we will remove the photo of Aimee Smith


3. Click on Home on the upper part of the page to go back to the home page.


Deleting the profile photos of ALL profiles

1. Click Tools > Profile Photos.

2. Click on the Delete All button.

3. A pop-up window similar to below will appear. Please click the Delete button to confirm. 

Replacing the existing profile photos uploaded by the admin with a different one

The following steps will allow administrator to replace the existing profile photos.

  1. Delete a photo by following the first part of this article: Removing the existing profile photos uploaded by the admin
  2. Upload a new photo by following the steps in this article: How does an Administrator upload Profile Photos?
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