Advice and answers from the CareMonkey Team

This article will guide you through on how to securely download Care Profile information for offline access

1. Open your iOS or Android CareMonkey application by clicking on the CareMonkey logo.


Please ensure you are connected to a strong Wi-Fi signal or have a strong mobile reception.

2. Enter your login details.

Via Touch ID

Via Code

3. After logging in, any changes/updates made on your account will be automatically downloaded to your phone.

Make sure you get this message after waiting for the download: 

4. The next time you log in, you'll see in the View offline data button the last synced date.


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