Here are the possible reasons why emails are not being sent to a Care Profile Owner (i.e., parents, club members, adult participants, employees, etc.):
- Email is non-existent
- Undeliverable email (server was temporary unavailable so we can retry sending another)
- Mailbox is full
- Vacation/Auto Reply is turned on
You can check the status of an email by doing the following steps:
1. Click on the three horizontal lines icon on a Profile.
2. Click View Audit Trail. You will then be taken to the
3. Look for the status of an email in the Status column.