Advice and answers from the CareMonkey Team

CareMonkey emails are being sent out to Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.) when the organisation requests them to take action. 


When profile owners respond to the profile request emails, it will be sent to the email address listed in Tools > Organisation Settings > Profile Request Settings.


After the Administrator enables the eForm, the email will be sent out to the profile owners. Please note that the signature in these emails will still be the Administrator's name, Administrator's email, and Administrator Title (if there's any) listed in the Tools > Organisation Settings (see screenshot above).

When the profile owners send a reply to these eForm email notifications, the staff member who created the eForm will receive the reply and not the administrator who enabled the eForm. 

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