Advice and answers from the CareMonkey Team

When are Profile Request emails sent? 

If messaging is enabled when adding a single or multiple profile requests, the email is sent immediately. 

If messaging is already enabled after profile requests have been added, the emails are sent at the start of the next hour.


When are eForm Notification emails sent?

Providing the eForm is enabled and messaging is enabled, eForm Notification emails are sent at the start of the next hour.


NOTE: The SMS notification reminders will start to send after 5 email reminders.


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