Advice and answers from the CareMonkey Team

In order for the Administrator and Staff Carers (i.e., teachers, club coaches, team managers, supervisors, etc.) to send SMS to the members or participants of the organisation, an SMS package needs to be purchased first. Please follow the steps below how to purchase SMS packages.

1. Go to the Tools drop down navigation in the top right corner and select SMS Menu.

2. Click Buy - Credit Card next to the credit pack you'd like to purchase.

3. A credit card purchase screen will appear for you to complete the purchase. An email receipt will be sent to the email nominated.

4. Your updated balance will be shown back on the Purchase SMS Credits section.

 5. You can also view your Payment History on the same page. 


  • Only administrators can purchase SMS credits.
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