The CareMonkey integration automatically syncs every two hours. If there's a need to perform a manual sync, please follow the steps below. Please note that this needs to be done by the IT or tech guy or someone who has an access to the admin server where the Synergetic and SAS2000 database can be found.
- Open Command Prompt as an administrator on the server.
- Type cd c:\caremonkey
- The command prompt should show c:\caremonkey. Type caremonkeysync.exe --stop-service
- After the previous step, the c:\caremonkey will show up again. Type caremonkeysync.exe --sync
- After the previous step, it will go back to c:\caremonkey. Type caremonkeysync.exe --start-service
For further help, please reach out to CareMonkey Support by sending a message via our live chat tool or send an email to firstname.lastname@example.org.