Advice and answers from the CareMonkey Team

There are times when a response needs to be reset. Here's how it's done: 

1. Log in to your CareMonkey Group Admin page.

2. Look for the eForm and click on any part of it (not the two icons). The list of profiles to where the eForm was sent will show up.

3. Look for the profile you want to remove the response from. As a reminder, profiles with a green check mark on the lower left part are those with responses. Click on the three horizontal lines icon of the profile.

4. Scroll down and look for the eForm under Add this profile to the following eForms.

5. Click on Reset Response Response. You may click Update Member if you'd like to inform the carer of the changes you've made.

 

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