There are times when profile requests are sent to the wrong email address or the Care Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.) prefer to use a different one. Below are the possible solutions that can be followed.

1. If there's no account created yet, kindly reach out to the organisation's administrator and request to have the email address changed. 

2. If you already created an account where the profile request was sent to and started to fill out the profile, kindly complete and share the profile to the requesting organisation first. Afterwards, you may change your email address by following the instructions in the article "How does a User change the email address?"

NOTE: This solution will only work if the new email address hasn't been used to register in CareMonkey yet.

     2.a. If the new email address is already registered in CareMonkey and there's no profile created yet, log in to the email address where the profile request was sent to. Complete and share the profile to the requesting organisation. Finally, transfer the profile to the new email address by following the steps on the article "How does a User transfer the ownership of a profile?"

     2.b. If the new email address is already registered in CareMonkey and there's already a profile created, kindly transfer the profile to the email address where the profile request was sent to. You may refer to the article "How does a User transfer the ownership of a profile?"

        Once done, log in using the email address where the profile request was sent to and accept the transfer. Afterwards, share the profile to the requesting organisation. You can refer to the article "How does a User Share a Profile with an Organisation?"

         Finally, transfer again the profile to the new email address. The administrator of the organisation will be notified about the change.

Did this answer your question?