Log into CareMonkey using your google chrome web browser.
Make sure you are in the following screen / section
Click on 'History' in your browser at the top whilst in this screen.
Click on 'Show Full History'
Click on 'Clear Browsing Data'
Make sure you tick and untick the boxes / options so they look as follows:
Only 'Cookies and other site plug-in data' is ticked NO OTHER BOX
Then simply click 'Clear Browsing data'