Advice and answers from the CareMonkey Team

CareMonkey Account

+2
46 articles in this collection
Written by Kim Garcia, Alex Cruz, and Allan Yu and 2 others
Help for Users

How does a User reset a password?

Written by Kim Garcia
Updated over a week ago

How does a User change the password?

Written by Kim Garcia
Updated over a week ago

What to do when a User prefers to receive the profile request on a different email address?

Written by Kim Garcia
Updated over a week ago

How does a User change the email address?

Written by Kim Garcia
Updated over a week ago

How does a User sign the Signature Box?

Written by Alex Cruz
Updated over a week ago

How does a User resend the Confirmation Email after creating a new account?

Written by Allan Yu
Updated over a week ago

How does a User add Working With Children details?

Written by Mark Valencia
Updated over a week ago

How does a User Change or Update the account's mobile number?

Written by Kim Garcia
Updated over a week ago

How does a User edit the Home Address in CareMonkey account?

Written by Kim Garcia
Updated over a week ago

How does a User Delete or Close an account?

Written by Alex Cruz
Updated over a week ago

How does a User stop receiving profile request notifications (email/SMS) from CareMonkey?

Written by Kim Garcia
Updated over a week ago

How does User opt out from receiving sign-in from new device notifications?

Written by Kim Garcia
Updated this week

What if a User does not have an email address?

Written by Mark Valencia
Updated over a week ago

What can a User search on?

Written by Mark Valencia
Updated over a week ago

What email notifications the Staff Member will receive when he/she has been added to the organisation’s CareMonkey account?

Written by Kim Garcia
Updated this week
Help for Administrators

How does an Administrator enable the messaging for profiles?

Written by Mark Valencia
Updated this week

How does an Administrator adjust frequency of Notification Emails?

Receiving too many email notifications?
Written by Troy Westley
Updated over a week ago

How does an Administrator add or change the organisation's logo?

Written by Mark Valencia
Updated this week

How does an Administrator configure the Group Settings page?

Written by Kim Garcia
Updated this week

How does an Administrator create or add new Administrators?

Written by Mark Valencia
Updated this week

How does an Administrator remove another Administrator's access?

Written by Kim Garcia
Updated this week

How does an Administrator change the details shown in the email notifications?

Written by Kim Garcia
Updated this week

How does an Administrator configure the Profile Settings?

Written by Mark Valencia
Updated this week

How does an Administrator send an email to members of a Group or an eForm?

Written by Mark Valencia
Updated over a week ago

How does an Administrator search for Carers?

Written by Mark Valencia
Updated over a week ago

How does an Administrator add a Single Staff Carer?

Written by Mark Valencia
Updated this week

How does an Administrator add Multiple Staff Carers?

Written by Mark Valencia
Updated this week

How does an Administrator delete a Staff Carer?

Written by Mark Valencia
Updated this week

What happens to offline mobile data when a Staff Carer leaves the Organisation?

Written by Mark Valencia
Updated over a week ago

How does an administrator access the Parent Detail Changes?

Written by Mark Valencia
Updated this week

How does an Administrator check the Profile Owners' details?

Written by Allan Yu
Updated this week

How does an Administrator view the changes made by all Administrators?

Written by Mark Valencia
Updated this week

How does an Administrator view the Profile Request Email Templates?

Written by Mark Valencia
Updated this week

How does an Administrator configure the Frequency of the Profile Request Reminder Emails?

Written by Allan Yu
Updated this week

What information does the Administrator see when an eForm or a Care Profile or a Group has been archived?

Written by Mark Valencia
Updated this week

How does an Administrator view the changes made in the organisation's CareMonkey Account?

Written by Kim Garcia
Updated this week

How does an Administrator change his/her account’s email address?

Written by Kim Garcia
Updated over a week ago

How does an Administrator change his/her account's password?

Written by Kim Garcia
Updated over a week ago

What email notification the new administrator will receive when he/she has been added to the organisation’s CareMonkey account?

Written by Kim Garcia
Updated over a week ago

How does an Administrator update the Frequency of Profile Update Notifications?

Written by Mark Valencia
Updated this week

How does an Administrator opt out from receiving sign-in from new device notifications?

Written by Kim Garcia
Updated this week

How does an Administrator manage a Care Profile on behalf of the Profile Owner?

Written by Mark Valencia
Updated over a week ago

How does an Administrator customise the automatic log out feature of CareMonkey?

Written by Mark Valencia
Updated over a week ago

How does an Administrator Delete or Close an Organisation's CareMonkey Account?

Written by Mark Valencia
Updated this week

Why do Profile Owners see a Profile Request Notification in their account while the organisation's CareMonkey account's Messaging is still disabled?

Written by Kim Garcia
Updated over a week ago

The "Group Panel" Keeps Moving Above the Page - How Do I Fix This?

Written by Mark Valencia
Updated over a week ago