Advice and answers from the CareMonkey Team

CareMonkey Account

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47 articles in this collection
Written by Kim Garcia, Alex Cruz, and Allan Yu and 3 others
Help for Users

How does a User reset a password?

Written by Kim Garcia
Updated over a week ago

How does a User change the password?

Written by Kim Garcia
Updated over a week ago

What to do when a User prefers to receive the profile request on a different email address?

Written by Kim Garcia
Updated over a week ago

How does a User change the email address?

Written by Kim Garcia
Updated over a week ago

How does a User sign the Signature Box?

Written by Alex Cruz
Updated over a week ago

How does a User resend the Confirmation Email after creating a new account?

Written by Allan Yu
Updated over a week ago

How does a User add Working With Children details?

Written by Mark Valencia
Updated over a week ago

How does a User Change or Update the account's mobile number?

Written by Kim Garcia
Updated over a week ago

How does a User Delete or Close an account?

Written by Alex Cruz
Updated over a week ago

How does a User stop receiving profile request notifications (email/SMS) from CareMonkey?

Written by Kim Garcia
Updated over a week ago

How does User opt out from receiving sign-in from new device notifications?

Written by Kim Garcia
Updated over a week ago

What if a User does not have an email address?

Written by Mark Valencia
Updated over a week ago

What can a User search on?

Written by Mark Valencia
Updated over a week ago

What email notifications the Staff Member will receive when he/she has been added to the organisation’s CareMonkey account?

Written by Kim Garcia
Updated over a week ago
Help for Administrators

How does an Administrator enable the messaging for profiles?

Written by Mark Valencia
Updated over a week ago

How does an Administrator adjust frequency of Notification Emails?

Receiving too many email notifications?
Written by Troy Westley
Updated over a week ago

How does an Administrator add or change the organisation's logo?

Written by Mark Valencia
Updated over a week ago

How does an Administrator configure the Group Settings page?

Written by Kim Garcia
Updated over a week ago

How does an Administrator create or add new Administrators?

Written by Mark Valencia
Updated over a week ago

How does an Administrator remove another Administrator's access?

Written by Kim Garcia
Updated over a week ago

How does an Administrator change the details shown in the email notifications?

Written by Kim Garcia
Updated over a week ago

How does an Administrator configure the Profile Settings?

Written by Mark Valencia
Updated over a week ago

What are the available "Medical Profile" Types that an Administrator can choose from?

Written by Mark Valencia
Updated over a week ago

How does an Administrator create Additional Questions page?

Written by Mark Valencia
Updated over a week ago

How does an Administrator send an email to members of a Group or an eForm?

Written by Mark Valencia
Updated over a week ago

How does an Administrator search for Carers?

Written by Mark Valencia
Updated over a week ago

How does an Administrator add a Single Staff Carer?

Written by Mark Valencia
Updated over a week ago

How does an Administrator add Multiple Staff Carers?

Written by Mark Valencia
Updated over a week ago

How does an Administrator delete a Staff Carer?

Written by Mark Valencia
Updated over a week ago

How does an administrator access the Parent Detail Changes?

Written by Mark Valencia
Updated over a week ago

How does an Administrator check the Profile Owners' details?

Written by Allan Yu
Updated over a week ago

How does an Administrator view the changes made by all Administrators?

Written by Mark Valencia
Updated over a week ago

How does an Administrator view the Profile Request Email Templates?

Written by Mark Valencia
Updated over a week ago

How does an Administrator configure the Frequency of the Profile Request Reminder Emails?

Written by Allan Yu
Updated over a week ago

What information does the Administrator see when an eForm or a Care Profile or a Group has been archived?

Written by Mark Valencia
Updated over a week ago

How does an Administrator view the changes made in the organisation's CareMonkey Account?

Written by Kim Garcia
Updated over a week ago

How does an administrator enable and disable the eForms module?

Written by Kim Garcia
Updated over a week ago

How does an Administrator change his/her account’s email address?

Written by Kim Garcia
Updated over a week ago

How does an Administrator change his/her account's password?

Written by Kim Garcia
Updated over a week ago

What email notification the new administrator will receive when he/she has been added to the organisation’s CareMonkey account?

Written by Kim Garcia
Updated over a week ago

How does an Administrator update the Frequency of Profile Update Notifications?

Written by Mark Valencia
Updated over a week ago

How does an Administrator opt out from receiving sign-in from new device notifications?

Written by Kim Garcia
Updated over a week ago

How does an Administrator manage a Care Profile on behalf of the Profile Owner?

Written by Mark Valencia
Updated over a week ago

How does an Administrator customise the automatic log out feature of CareMonkey?

Written by Mark Valencia
Updated over a week ago

How does an Administrator Delete or Close an Organisation's CareMonkey Account?

Written by Mark Valencia
Updated over a week ago

Why do Profile Owners see a Profile Request Notification in their account while the organisation's CareMonkey account's Messaging is still disabled?

Written by Kim Garcia
Updated over a week ago

The "Group Panel" Keeps Moving Above the Page - How Do I Fix This?

Written by Michael Tantouri
Updated over a week ago