Advice and answers from the CareMonkey Team

A profile can be shared with different organisations (schools, clubs, businesses etc.) and individuals (secondary parent, brother, aunt, etc.). 

If you see a Not Shared With Anyone message similar to the screenshot below, this means that the profile has not been shared with any organisation or individual.

To solve this, please follow these steps:

Sharing the profile with an organisation (school, clubs, businesses, etc.)

  • Please contact the organisation (school, clubs, businesses, etc.) and clarify from them if the email address they have on their end is the email address you've used on your CareMonkey account. If not, please ask them to change it. You can refer to this article.


Sharing the profile with an individual (secondary parent, brother, aunt, etc.)

  • Please view this article to share the profile with an individual.


NOTE
: You can also check this article on how to view the list of organisation or individual the profile has been shared with.

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