Advice and answers from the CareMonkey Team

Split Family Issues require a very special handling from the organisation. Administrators can do any of the following options: 

  1. Split and amicable: The Primary Care Profile Owner can share the ownership with a second parent and give either a "View" or "View and Modify" access to the profile. Please check this article on how to do this:  How Does a User Share a Profile with a Second Parent or Carer.
  2. Split but not so amicable: The Administrator should talk to both parents and help them decide who will be the Primary Care Profile owner. The Primary Care Profile Owner also has the option not to share the profile with the other parent, and the Administrator can use the "Secondary Email notification" to notify the secondary parent through email about any information being sent to the Primary Care Profile Owner. Please check this article on how to do this: How does an Administrator add a Secondary Email Address for Notifications?
  3. Split and not amicable (usually those who have court order): The Administrator can just manage profile locally. Please check this article on how to do this: How does an Administrator manage a Profile Locally?

NOTE: It is strongly suggested NOT to create two profiles (one for the mother and another one for the father) as this may create conflicting medical information and emergency contact details.

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