Here are the possible reasons why emails are not being sent to a Care Profile Owner (i.e., parents, club members, adult participants, employees, etc.):

  1. Email is non-existent
  2. Undeliverable email (server was temporary unavailable so we can retry sending another)
  3. Mailbox is full
  4. Vacation/Auto Reply is turned on

You can check the status of an email by doing the following steps:

1. Click on the three horizontal lines icon on a Profile.

2. Click View Audit Trail

3. Look for the status of an email in the Status column.

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