CareMonkey emails are being sent out to Profile Owners (i.e., parents, adult club members, adult participants, employees, etc.) when the Organisation requests them to take action. 

Profile Requests

When Profile Owners respond to the profile request emails, it will be sent to the email address listed in the Profile Request Email Settings. Please follow the steps below to update the reply-to email address.

1. Go to Settings.

2. Select Profile Request Email Settings on the left hand section of the page.

3. Choose the appropriate email address for the reply-to emails.


After the Administrator enables the eForm, the email will be sent out to the Profile Owners. Please note that the signature in these emails will still be the Administrator's name, Administrator's email, and Administrator Title (if there's any) listed in the Settings.

When the Profile Owners send a reply to these eForm email notifications, the Staff Member who created the eForm will receive the reply and not the Administrator who enabled the eForm. 

Did this answer your question?